Returns & Exchanges

Need to return or exchange something? Log your request online in a few minutes. No need to call us.

Sign in with the email address you used to place your order. We'll email you a 6-digit code (no password needed).
Choose your order and tap Request return.
Select the item(s), the quantity and your reason, then submit. Want a different size? Write the size you'd like in the note.
We review your request and email you to let you know if it's approved. Once approved, we'll arrange courier collection.

Full-priced items: requests must be logged within 7 days of delivery.
Items must be unused, with original labels, packaging and accessories.
Exchanges: a R300 courier fee applies for collecting your item and delivering the new one. Collection is free if we sent the wrong item or it arrived faulty.
Sale, Vault, Clearance and Outlet items, and swimsuits, earrings, caps and underwear, can't be returned. See our policy for details.
Didn't get the code? Check your spam folder, and make sure you're using the same email you ordered with.